CERTIFICATIONS AND POLICIES
Aeronova has a fully integrated Safety Management System (SMS) from which multiple operational aspects of the company are managed in accordance with current regulations relating to quality, environment, health and occupational safety management.
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POLICY OF
PREVENTION OF MISUSE OF PSYCHOACTIVE SUBSTANCES
The International Air Transport Association (IATA) launched the Operational Safety Audits (IOSA) program in 2001 to address two specific needs of the aviation industry: cost-effectiveness and safety. The air transport industry is subject to a growing proliferation of audits that often overlap in their intent and content. IOSA is changing this situation by introducing a single, agreed-upon, and common standard for these types of audits. Safety in airline operations remains the industry's highest priority.
Compliance with the IOSA program's standards and best practices helps airlines achieve operational safety in all key areas, as well as operate more efficiently. As a widely accepted audit program, IOSA can replace most codeshare audits currently conducted. An airline that has been audited and is compliant with IOSA standards projects a positive image regarding the integrity of its operations and its ability to manage associated risks, drastically reducing the number of operational audits it must undergo.
IOSA stands for operational excellence and, for the registered IOSA operator, there is greater potential for a whole range of opportunities (e.g., code-sharing, crewed leasing, aircraft leasing, etc.).
Aeronova holds ISO 9001:2015 certification. This certification demonstrates the proper suitability of the implemented Quality System, and AENOR, a renowned Spanish certification company worldwide, has been endorsing our quality system through annual audits ever since.
Aeronova, by obtaining ISO 14001 certification, demonstrates its commitment to sustainable management, ensuring improved performance. The integration of environmental considerations into the organization's management and the increased participation of senior management and employees in environmental management enable the successful achievement of strategic objectives.
In its firm commitment to the safety of operations, excellence in service and the protection of the environment, Aeronova has established an Integrated Management System that reflects the principles and commitments assumed by Senior Management.
Through this policy, the company directs all its activities towards compliance with the highest standards of Operational Safety, Quality and Environment, promoting a culture of continuous improvement, compliance with applicable requirements and excellence in the management of its processes, with the aim of providing value to its customers, employees and other interested parties.
Air Europa Express's Operational Safety Policy establishes that safety is the organization's highest priority and that all activities will be carried out under a proactive Safety Management System (SMS), based on hazard identification, risk management, and continuous improvement. The company fosters a strong Fair Culture and ensures that safety notifications are used for learning and improvement, not for assigning blame. Furthermore, Management is committed to providing the necessary resources, promoting the participation of all staff, and complying with regulatory requirements and industry best practices.
At Aeronova, information security is a fundamental pillar for protecting our clients and ensuring the reliability of our operations. Therefore, we are committed to protecting the systems that support our processes, guaranteeing the confidentiality, integrity, and availability of the information we manage.
Therefore, we have developed our Information Security Policy, which establishes the principles and guidelines, information processing, secure asset management, responsibilities, and all aspects that allow us to maintain high security standards. We are committed to continuously identifying and assessing risks, implementing effective controls, and providing training and awareness programs for all our employees and third-party collaborators.
In summary, at Aeronova we take responsibility for maintaining and continuously improving our Information Security Management System, ensuring regulatory compliance and responding appropriately to security incidents. In this way, we protect the trust of our clients, partners, and third parties, contributing to the success and resilience of our organization.
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Airport security is a strategic priority for Air Europa Express. We work to protect passengers, employees, aircraft, and facilities by complying with civil aviation regulations, proactively managing risks, and continuously improving our security processes. We foster a strong security culture based on shared responsibility, training, communication, and protection against physical and cyber threats, ensuring safe and efficient operations throughout our network.
In commitment to ensuring the safety of operations in all aspects, Aeronova prohibits the misuse of psychoactive substances by the organization's personnel in the performance of their duties.
To this end, Aeronova has established a policy that sets out a series of commitments and practices to prevent, detect and manage the possible misuse of psychoactive substances.
Air Europa Express's Fatigue Management Policy establishes a commitment to identifying, assessing, and mitigating fatigue-related risks as an integral part of its Safety Management System (SMS). The company provides the necessary resources, training, and means to manage fatigue effectively, fostering an open and confidential reporting environment based on Just Culture principles. All fatigue-related reports are handled non-punitively, encouraging crews to report any situation that may affect their alertness or ability to perform their duties safely.